Privacy Policy

The company PISCINES MAGILINE (hereinafter “Piscines Magiline” or “we”) attaches fundamental importance to the protection of privacy and personal data of users of its website.

This policy details how we collect, use, and protect your data, in accordance with the General Data Protection Regulation (GDPR No. 2016/679) and the French Data Protection Act (“Loi Informatique et Libertés”) of January 6, 1978, as amended.

1. Data Controller

The data controller for personal data collected on this website is:

Company: PISCINES MAGILINE (SAS)
Address: 3 rue du Labourat – ZI des Écrevolles, 10000 Troyes, France
Registration (RCS Troyes): 439 450 933 000 23
Contact email dedicated to data protection: privacy@magiline.fr

2. Data Collected, Purposes, and Legal Bases

We only collect data strictly necessary for the following purposes:

Purpose of Processing	Processed Data	Legal Basis (GDPR)
Management of contact and information requests	Last name, first name, email, phone number, postal code, message content.	Legitimate interest (responding to user inquiries).
Processing of quote and catalogue requests	Identity, contact details, project address, characteristics of the terrain/desired pool.	Pre-contractual measures taken at the user’s request.
Sending marketing communications / Newsletter	Email address (and any stated preferences).	Prior consent of the user (or legitimate interest for existing customers regarding similar products).
Audience measurement and website improvement	Browsing data, anonymized IP address, user journey on the site.	Prior consent for non-exempt trackers.
Security and technical operation of the website	Connection logs, technical IP address, session identifiers.	Legitimate interest (system security and fraud prevention).

3. Data Recipients

Your data is strictly reserved for the use of Piscines Magiline and is never sold to third parties. However, it may be disclosed to the following categories of recipients:

Authorized personnel of Piscines Magiline (sales, marketing, customer support, accounting departments).
The network of authorized Magiline dealers / installers: when a request for a quote, study, or technical intervention concerns your geographic area, your contact details are transmitted to them to process your request.
Our technical service providers (subcontractors):
Web hosting: OVHcloud — located in France/EU
Website maintenance and development: Piscines Magiline
Audience measurement and customer relationship management tools (CRM, email marketing tools).

These subcontractors are subject to strict contractual confidentiality and security obligations in accordance with Article 28 of the GDPR.

4. Data Transfers Outside the European Union

Our primary servers and website hosting are located within the European Union.

In the event that certain technical subcontractors (notably for website traffic analysis, forms, or email routing) process data outside the European Economic Area (particularly in the United States), we ensure that these transfers are framed by the EU-U.S. Data Privacy Framework or governed by Standard Contractual Clauses (SCCs) approved by the European Commission.

5. Retention Periods

Piscines Magiline applies strict and proportionate retention periods aligned with the purpose of each processing activity:

Contact requests and prospective clients (without purchase): 3 years from your last contact.
Order and contract performance data: retained throughout the duration of the contractual relationship.
Legal and accounting archiving: 10 years from the end of the fiscal year (statutory requirement under the French Commercial Code).
Technical data related to after-sales service and structural construction warranties: 10 years from project handover for the ten-year statutory warranty (an extended retention in restricted technical archives is possible to ensure wear parts traceability and equipment safety).
Cookies and analytics trackers: maximum 13 months after placement on your device.
Technical connection logs: maximum 12 months.

At the end of these periods, data is either securely erased or anonymized for strictly statistical purposes.

6. Your Rights

In accordance with applicable regulations, you have the following rights regarding your personal data:

Right of access: obtain confirmation as to whether your data is being processed and receive a copy of it.
Right to rectification: correct inaccurate, outdated, or incomplete data.
Right to erasure (“right to be forgotten”): request deletion of your data, subject to statutory retention obligations (notably accounting and statutory warranties).
Right to restriction of processing: temporarily freeze the use of certain data.
Right to object: object at any time to the processing of your data on legitimate grounds, or without justification regarding direct marketing.
Right to data portability: retrieve the data you provided to us in a structured, commonly used, and machine-readable format.
Right to withdraw consent: for processing operations based solely on consent (e.g., non-essential cookies, newsletter), at any time.

How to Exercise Your Rights

To exercise any of these rights, you may contact us:

By email: privacy@magiline.fr
By post: Piscines Magiline – Protection des données – 3 rue du Labourat, ZI des Écrevolles, 10000 Troyes, France

To maintain the confidentiality of your data, proof of identity may be requested in case of reasonable doubt regarding your identity.

If, after contacting us, you believe your rights have not been respected, you have the right to lodge a complaint with the French supervisory authority: the Commission Nationale de l’Informatique et des Libertés (CNIL) via its website www.cnil.fr or by mail (3 Place de Fontenoy, 75007 Paris, France).

7. Cookie and Tracker Management

When you first visit the website, an informational banner notifies you of the presence of cookies and prompts you to make a choice.

Strictly necessary cookies (technical): essential for the proper display of the website, storing your consent choices, and security. They do not require prior consent.
Audience measurement and analytics cookies: used to generate anonymous traffic statistics in order to improve site navigation and content.
Third-party cookies (videos, social media, targeted advertising): subject to your prior consent.

You can accept, decline, or adjust your cookie preferences at any time by clicking the “Cookie Management” link available at the bottom of every page on our website.

8. Data Security

Piscines Magiline implements all appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of your data, particularly preventing it from being altered, damaged, or accessed by unauthorized third parties:

Encryption of data transmissions across the website using HTTPS (SSL certificate);
Hosting on secure infrastructures equipped with firewalls and intrusion detection systems;
Strict role-based access management restricted exclusively to employees and providers with a verified business need;
Regular, redundant database backups.

9. Links to Third-Party Websites

This website may contain hyperlinks directing to external websites independent of Piscines Magiline. We cannot be held liable for the personal data protection policies implemented by these third-party platforms, which we encourage you to review upon visiting.

10. Updates to This Policy

Piscines Magiline reserves the right to amend and update this privacy policy at any time, notably to comply with any legislative, regulatory, case-law, or technological developments. The version published online is the one currently in force at the time of your visit.

Last updated: October 2026